Delivery & returns
- UK Shipping Costs
Free Delivery FREE SHIPPING ON ORDERS OVER £50 - (Please note, FREE Standard Shipping is only available to Mainland UK addresses, see below for more information on where we deliver in the UK) Standard Our Standard UK Shipping charge is £3.99 or FREE OF CHARGE on orders over £50.00. We use Royal Mail 2nd Class shipping or DPD depending on size and value of the order. We expect to ship within 2-5 working days for standard delivery items depending on the volume of orders. Express Express Delivery £6.99 Expected delivery 2-3 working days from order. Next Day Next Working Day Delivery £8.99 Please note that the Next Working Day Delivery option is only available if all the products you order are in stock. Orders must be placed before 12 Noon Monday - Friday to be dispatched the same day, and therefore enable a next working day delivery. Saturday Delivery Saturday Delivery £30.00 Please note that the Saturday Delivery option is only available if all the products you order are in stock. Orders must be placed before 11am on Friday for Saturday Delivery.
- Delivery Times
Depending on the value and size of your order we will ship within the UK using Royal Mail or DPD.
Royal Mail second class services (For smaller standard delivery items) may take up to 3 days from posting.
However Royal Mail do not consider an item missing until 10 days form the date of posting. Larger more valuable items shipped using DPD will be next day delivery with email notifications.
- Where Do We Ship In The UK?
Dive Shop Online uses DPD or Royal Mail to ship our products. Our courier services and rates only apply to the UK mainland and do not include the following locations or postcodes:
Scottish Highlands (includes postcodes): AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.
Scottish Islands (includes postcodes): HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Isle of Man, Channel Islands, Isles of Scilly Isle Of White or Northern Ireland.
If we are unable to use a Royal Mail standard service to deliver to these locations (Dependant on the value and size of your order) we will use a 2 day courier service which will be charged at an additional cost. This is currently from £15 and is subject to change without notice. Please contact us for the exact shipping costs for your order.
- Who Will Deliver My Order
We use either DPD or Royal Mail for shipping our orders. We have found these services to be the most reliable, secure and convenient for our customers. We choose the most appropriate service based on the value and physical size of your order. All orders over £25 are delivered using a tracked service.
- Where Do We Ship Outside The UK?
Dive Shop Online will deliver to any EU country and Non EU countries. Worldwide delivery takes between 2 and 30 days from dispatch depending on the location. Shipping prices are calculated based on the size and volumetric weight of the parcel. Please contact us for your shipping costs. Certain products may not be able to be shipped outside of the UK or EU please ask for more details.
We do everything we can to meet the delivery times specified. However, occasionally delivery times may be affected by factors beyond the control of Dive Shop Online and therefore cannot be guaranteed.
For more information please contact us or see our Terms and Conditions